The Art & Science of Community KPIs with Colin Campbell at Outreach

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This is a podcast episode titled, The Art & Science of Community KPIs with Colin Campbell at Outreach. The summary for this episode is: <p>For those of us building brand communities, KPIs are not always easy, but they are essential to checking your progress and sharing it back to your organization. To help us understand the art and science of community KPIs, today’s guest is Colin Campbell, Head of Community at Outreach. </p>

DESCRIPTION

For those of us building brand communities, KPIs are not always easy, but they are essential to checking your

progress and sharing it back to your organization. To help us understand the art and science of community

KPIs, today’s guest is Colin Campbell, Head of Community at Outreach.


Colin was originally part of the team at Sales Hacker, a standalone community focused on the sales persona,

until it was acquired by Outreach three years ago. He is still very much involved with the Sales Hacker brand

and, as you'll discover today, he is constantly thinking about how it overlaps with Outreach.


This conversation centers around the importance of building a community with the people that make up that community rather than one that serves the needs of the organization and how Outreach has adjusted their strategy to build with Revenue Innovators, for Revenue Innovators We touch on pipeline generation, skillsets, and the value of developing a common vocabulary, plus so much more!